FAQs
FAQs
WHAT ARE THE BENEFITS OF PURCHASING ON YOUR WEBSITE?
We are the official online store for Parfums de Marly. We guarantee the authenticity of our products. Additionally, we offer free shipping to these countries in Europe and two complimentary samples on all orders.
HOW DO I KNOW IF I HAVE AN AUTHENTIC PARFUMS DE MARLY FRAGRANCE?
The only way to guarantee the authenticity of your Parfums de Marly fragrance is, if the product was purchased on our website, in one of our boutiques, or at any of our authorized retailers.
HOW DO I CHOOSE THE BEST FRAGRANCE FOR ME?
Please contact our Customer Care team at this email address customerservice.uk@pmarly.com and our Customer Care team will be happy to assist you with personalized recommendations.
WHERE IS THE BEST PLACE TO STORE MY FRAGRANCE?
The best place to store your fragrance is in a dark and cool place, away from humidity, sunlight, and high temperature.
WHAT IS THE SHELF LIFE OF PARFUMS DE MARLY FRAGRANCES?
The shelf life begins with the first spray. Once the scent has been introduced to air, allowing for 3 years shelf life if it is stored properly.
HOW CAN I KNOW THE EXPIRATION DATE OF PARFUMS DE MARLY FRAGRANCES?
There is no “strict” expiration date for perfume unlike cosmetic products, but an optimal date of use. The advice period is 3 years. However, this depends on the storage conditions which should be in in a dark and cool place, away from humidity, sunlight, and high temperature.
WHERE ARE YOUR PRODUCTS MADE?
Parfums de Marly fragrances are made in France.
IS PARFUMS DE MARLY CRUELTY FREE?
Parfums de Marly fragrances are cruelty free and made in France according to European regulations.
ARE YOUR FRAGRANCES ALL NATURAL?
Some of the ingredients used in our fragrances are synthetic.
WHERE DO I FIND THE INGREDIENTS IN THE PRODUCTS?
The list of ingredients is indicated on the packaging of our products and listed on our official website parfums-de-marly.com. If you have any questions, please contact our Customer Care team at this email address customerservice.uk@pmarly.com.
ARE YOUR FRAGRANCES HYPOALLERGENIC?
All Parfums de Marly fragrances are subjected to toxicological and allergy testing and are all produced in compliance with IFRA (International Fragrance Association) regulations. However, for more specificinformation we recommend contacting our Customer Care team at this email address customerservice@pmarly.com.
WHAT TO DO IN CASE OF AN ADVERSE EVENT?
If you have experienced an adverse event after using one of our products, please click on the following link and fill the cosmetovigilance form.
Please send the form to cosmetovigilance@lncparfums.com
Be assured that all provided data are confidential and will be processed as soon as possible.
DO YOU OFFER SAMPLES?
We offer 2 complementary samples on all orders. You can also discover Parfums de Marly in our boutiques or at any of our authorized retailers.
DO YOU SELL SAMPLES?
We do not send or sell samples separately as per our company policy.You can discover Parfums de Marly with the Masculine or Feminine Discovery Sets that are 100% redeemable on your next purchase of any full size fragrance (75ml, 125ml and 200ml) and you can select 2 complementary samples. We also invite you to visit our boutiques or any of our authorized retailers to test our fragrances.
WHICH COUNTRIES DO YOU DELIVER TO?
From parfums-de-marly.com website, we deliver to these countries in Europe.
DO I HAVE TO PAY CUSTOMS DUTIES UPON RECEIPT OF THE ORDER?
Our prices are VAT inclusive without customs duties.
WHAT ARE THE ACCEPTED METHODS OF PAYMENT?
The different methods of payment accepted are PayPal, Visa, Mastercard, Apple Pay and American Express. Payment is made via recognized payment operators - PayPal and Stripe.
HOW CAN I TRACK MY ORDER?
Once your parcel is shipped, an email is sent to the email address provided with all the tracking information.
WHAT ARE THE DELIVERY TIMINGS?
Once your order is placed you will receive a confirmation email to let you know that we have received your order and payment.Once your parcel is shipped you will receive an e-mail with your tracking information.We offer free shipping to these countries in Europe within 3 to 5 working days.
WHAT IS YOUR RETURN POLICY?
We can only accept the return of Parfums de Marly products purchased through our official website parfums-de-marly.com within 14 days after the delivery date, provided they are not used and in their original packaging. Discovery Sets cannot be returned or exchanged. The return shipping costs will be at the expense of the customer.Kindly email us on customerservice.uk@pmarly.com and our Customer Care team will be happy to assist you.
CAN I CANCEL OR EXCHANGE MY ORDER?
We can only accept the exchange of Parfums de Marly products purchased through our official website parfums-de-marly.com within 14 days after the delivery date, provided they are not used and in their original packaging. Discovery Sets cannot be returned or exchanged. The return shipping costs will be at the expense of the customer.Your order can be cancelled if it has not been prepared or shipped out.Please note that orders from Bulgaria are not eligible for return, exchange or refunds.Kindly email us on customerservice.uk@pmarly.com and our Customer Care team will be happy to assist you.
